What is what to do when roku remote stops working?

Here's some troubleshooting information for when your Roku remote stops working:

• Check the Batteries: This is the most common issue. Replace the batteries in your remote with fresh ones. Ensure you are using alkaline batteries. Sometimes a low battery indicator might not appear.

• Pairing/Re-Pairing: If your remote is a voice remote (requires pairing), it might have become unpaired. Look for a pairing button inside the battery compartment, on the back, or on the side of the remote.

  • Press and hold the pairing button until the status light on the remote starts flashing.
  • The Roku should detect the remote and display a pairing message on the screen.

• Power Cycle the Roku: Unplug your Roku device from the power outlet for a few minutes, then plug it back in. This can resolve temporary software glitches.

• Obstructions: Make sure there are no obstructions between the remote and the Roku device. Certain objects can interfere with the signal.

• Infrared (IR) Remotes: If your remote is an IR remote (doesn't require pairing), ensure the IR sensor on the Roku device is not blocked. Also, test the remote with a camera (phone camera). If you see a light emitting from the remote when pressing buttons through the camera, it's likely working; the problem might be with the Roku's IR receiver.

• Restart the Remote: For voice remotes, you can try restarting the remote. Remove the batteries, then press and hold any button on the remote for 5 seconds. Reinsert the batteries.

• Use the Roku Mobile App: Download the Roku mobile app (available for iOS and Android). You can use this app as a remote control as long as your Roku and phone are on the same Wi-Fi network. This can help determine if the problem is with the remote itself or the Roku device.

• Check for Software Updates: Sometimes, outdated software can cause issues. Go to Settings > System > System Update > Check Now on your Roku (using the app if your remote isn't working) to ensure your device has the latest software.

• Remote Reset: Some remotes might have a reset procedure. Check the Roku support website for your specific remote model.

• Factory Reset: As a last resort, you can try factory resetting your Roku. Warning: This will erase all your settings and channels. You'll need to set everything up again.

• Buying a Replacement Remote: If none of the above steps work, your remote may be faulty. You can purchase a replacement Roku remote from the Roku website or other retailers.

Important Topics:

• Battery Issues
• Pairing and Re-Pairing
• Power Cycling
• Roku Mobile App